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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-12-2017 03:29 AM

HP Recommended
Product: M426fdn
Operating System: Microsoft Windows 10 (64-bit)

HP M426fdn with software version 16.0.17171.740

Windows 10 64 bit

 

After software upgrade the automatic duplex scanning does not work any more.

In HP Scan I can only select "1-sided", the dropdown does not provide 2-sided.

 

All was fine until a upgrade in early summer. Even the latest sw version from August did not fix it. German HP support is helpless and suggests to install the HP Scan and Capture App. That is a smartphone app, I cannot believe this is the propper solution for a business device.

 

Any experts here who can help? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 08:14 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

View solution in original post

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4 REPLIES 4

‎09-21-2017 06:57 AM

HP Recommended

Hello

 

You can contact the call center and request them to provide you the "Scan Extended software.msi"

this should fix the problem.

 

Rgds

I am an HP employee
Was this reply helpful? Yes No

‎09-21-2017 07:53 AM

HP Recommended

Hi there, 

 

I am sorry that you have been experiencing an known issue  we have identified.  HP has been working on a new fix( not the one in Aug)  and shall be available as soon as possible. but if you have any urgent request, I would suggest you to reach HP support and get your case logged for further assistance.

 

hope it helps.

 

 


`````````````````````````````
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
Was this reply helpful? Yes No

‎09-21-2017 08:14 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No

‎10-03-2017 02:30 AM

HP Recommended

HP Scan Extended did fix my problem. Thank you all for your helpful feedback!

 

I am just wondering why HP support did not even know about this solution...

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