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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-22-2023 09:34 AM

HP Recommended

Up until yesterday my scan to email worked flawlessly. Now it will start the scan and read one page, sit there for about a minute, and them quit with the message "An error occurred while sending the e-mail. Please try again later". I have upgraded the firmware, and updated the app passwords with both O365 and **bleep**. I am using the legacy-smtp endpoint for O365. The test emails work fine from the web interface, but once I try to scan it fails. Unfortunately there is no log that I can find to examine to determine where the failure is occurring and the error message is entirely unhelpful. Anyone else suddenly getting this problem and/or have any idea how to correct it? (Scan to network folder works fine).

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2 REPLIES 2

‎03-22-2023 10:49 AM

HP Recommended

I have run into this issue with some enterprise level products, I do not know if you have the same setting abilities on a 477.

 

What you want to check is which TLS level the printer is trying to use. On some models there is a minimum and maximum value listed. Usually Min 1.2  Max 1.3.  Change the max to 1.2 as well and that might fix your issue.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-22-2023 04:23 PM

HP Recommended

Thanks for your input. The M477 does not allow setting the TLS level, in fact there is no indication as to what level it is at all. However I do not think this is relevant as I am able to send a test email which would imply that the scanner is able to send an email. It is just not able to send a scan to the exact same address as the test. 

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