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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2024 06:43 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

Hi - we received a fax that is apparently A4 size. When I attempt to print it the printer is saying "Load plain A4 in Tray 1, or for 1-sided jobs touch "OK" to use the available paper". When I touch OK the screen freezes on that message. I do have paper (letter size) in the drawer.

 

I attempted restarting the printer and printing the fax from memory but ran into the same freeze again.

 

If I open the paper drawer and re-insert it then it asks me to confirm the paper size (letter) and then returns to the above message and freezes again when I hit "OK". Any idea how to resolve?

Category:
1 REPLY 1

‎03-05-2024 12:49 PM

HP Recommended

Have you tried just putting letter paper in tray 1 to see if it will continue that way?

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