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Solved!

M525 twain scan without job reservation fails

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HP LaserJet 500 MFP M525
Microsoft Windows 10 (64-bit)

I have two M525 and I can't scan with "HP Scan twain" if "Job reservation" disabled. Got error "The scanner failed to complete the scan. Verify that the scan feature is enabled...". I tryed on two different computers, but result is the same. Scanning with "job reservation" enabled goes fine, but it is difficult for user (more action with panel). What i did wrong?

Web scan and secured web scan enabled; f/w ver. 2411097_060476; f/w date 20200807 (latest). HP Scan twain ver. 41.0.683.0

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i forgot "Web Scan Auto Capture Jobs" enable

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HP Recommended

We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

 

Matheus.H

I work on behalf of HP.
HP Support Community Moderator
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