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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-24-2020 04:16 AM

HP Recommended
Product: HP LaserJet 500 MFP M525
Operating System: Microsoft Windows 10 (64-bit)

I have two M525 and I can't scan with "HP Scan twain" if "Job reservation" disabled. Got error "The scanner failed to complete the scan. Verify that the scan feature is enabled...". I tryed on two different computers, but result is the same. Scanning with "job reservation" enabled goes fine, but it is difficult for user (more action with panel). What i did wrong?

Web scan and secured web scan enabled; f/w ver. 2411097_060476; f/w date 20200807 (latest). HP Scan twain ver. 41.0.683.0

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2020 04:40 AM

HP Recommended

i forgot "Web Scan Auto Capture Jobs" enable

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎12-24-2020 04:40 AM

HP Recommended

i forgot "Web Scan Auto Capture Jobs" enable

1 person found this reply helpful
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‎12-24-2020 07:48 AM

HP Recommended

We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

 

Matheus.H

I work on behalf of HP.
HP Support Community Moderator
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