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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-12-2023 01:25 PM

HP Recommended
Product: LaserJet 9040 MFP

Hello everyone, 

 

We use old good 9040 MFP as a scan to email device. A couple of days ago office staff reported a problem with that printer: whenever number of recipients appears to exceed 1, printer succeeds with the very first email address, yet fails with the rest reporting 'Internal Email Error' instead (please refer to screenshot attached).

 

As we checked the server side mail logs, it doesn't list any entries for the failed recipients, so the problem seems to stay inside 9040. One runs the latest firmware available, namely 51.330.1 (hence FW upgrade trick appears impossible), and turn off/turn on trick won't work either.

 

Any ideas how could this be fixed? Any advise is appreciated!

 

9040-Screenshot.jpg

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2023 10:54 AM

HP Recommended

As a quick update, resolved the problem by tweaking the EAC connector settings. The thing is, we've switched to new ISP a week ago, so the trick was to add the new public IP to connector settings. Worked like a charm.

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1 REPLY 1

‎10-13-2023 10:54 AM

HP Recommended

As a quick update, resolved the problem by tweaking the EAC connector settings. The thing is, we've switched to new ISP a week ago, so the trick was to add the new public IP to connector settings. Worked like a charm.

Was this reply helpful? Yes No
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