MFP M177fw - copier not working well

[DavidBonjour]

Hi - Thanks 

My Pro MFP M177fw prints fine. Just put in a new b&w catridge. When I use it as a copier - B&W only - the output is so faded...something's up.

[Max3Aj]

@DavidBonjour, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP Color LaserJet Pro MFP M177fw prints fine, but when using the copier function in B&W, the output appears faded, even after installing a new black cartridge. Let's walk through a few steps to troubleshoot and resolve this:

Check Scanner Glass and ADF

Since copying uses the scanner, any dust or smudges on the scanner glass or automatic document feeder (ADF) can affect output quality.

• Clean the scanner glass, white backing strip, and ADF rollers using a lint-free cloth and glass cleaner.

Check Copy Settings

Ensure the copy contrast or light/dark setting isn’t set too light.

• On the printer control panel:
  • Tap Copy > Settings > Lighter/Darker
  • Adjust the setting toward Darker
  • Try copying again

Update Firmware

Outdated firmware can sometimes cause unexpected behavior.

• Download the latest firmware for your printer here: Official HP® Support

Perform a Copy Test

Try copying a high-contrast document (like a bold printed page) to see if the issue persists. If the print quality is still faded only when copying (but not printing), it’s likely a scanner-related issue rather than toner.

Reset the Printer

Sometimes a simple reset can help:

1. Turn off the printer
2. Unplug the power cord from the wall and printer
3. Wait 60 seconds
4. Plug it back in and power on

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support