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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
MFP M277dw
Mac OS X 10.11 El Capitan

In the printer settings - Scan Tab - Option scan to network folder. I have tried entering the shared folder info in both smb and afp format. Neither is accepted by the printer. Can anyone help? Note that this is to connect the printer to a shared folder on a MAC

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey @Hopflys, welcome to the HP Forums!

 

As I understand it, you are setting up the scan to network folder and despite your efforts the shared folder info is not bring accepted. Please take a look at the following post written by @Gemini02 as the steps to set up the feature are outlined and easy to follow: Re: Setup scan to folder.

 

If you require further assistance, let me know the outcome of your efforts and I will do my best to help. If this resolves the issue you're experiencing, please be sure to click the Accept as Solution button below so others can see what worked for you. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

2 REPLIES 2
HP Recommended

Hey @Hopflys, welcome to the HP Forums!

 

As I understand it, you are setting up the scan to network folder and despite your efforts the shared folder info is not bring accepted. Please take a look at the following post written by @Gemini02 as the steps to set up the feature are outlined and easy to follow: Re: Setup scan to folder.

 

If you require further assistance, let me know the outcome of your efforts and I will do my best to help. If this resolves the issue you're experiencing, please be sure to click the Accept as Solution button below so others can see what worked for you. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

Thank you for your help on this issue. I found that inputting the authentication fields was mandatory, and that care had to exercised to eliminate any spaces from the user name. i.e. a user name on a MAC when it is displayed for logon purposes may well have a space. However, internally that user name is truncated by removing any spaces.

 

I was able to get the solution working both on wifi and CAT6 cable

 

Thank you again

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