MFP M277dw will not scan and save as PDF. Shows blank PDF.

[DavidSMP]

Hi @mpallamary1,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with printer running slow and not saving PDFs correctly. I will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you update the printer’s firmware?
• Please let me know the operating system of the computer to assist you correctly?
• Does it copy slowly?

For now please try these steps:

Make 2 copies directly from the printer without any communication from the computer and check if the copy is done correctly and fast.

If it copies correctly then try these steps if the operating system is Windows:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2x6fonD and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should resolve the PDF issue.

For the printer being slow, please update the printer’s firmware from the same link to download the printer drivers. This link: http://hp.care/2rHKwDD  gives you step by step instructions to perform the firmware update.

Then assign a manual IP address for the printer. By following Step 6 from this link: http://hp.care/2x5qnNY This should fix the issue for you.

For scanning issues, you could either use the HP scan and capture or the HP smart app.

Link 1: http://hp.care/2fAFYxE  shows how to download, install and use HP scan and capture app with FAQs

Link 2: http://hp.care/2hmgdBr shows how to download, install and use HP smart app with FAQs

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂