MFP M280nw SCAN TO e-mail gives error message

[Edward0428]

My 2 weeks old MFP M280nw started giving the message "An error occurred while sending the e-mail. Try sending again"

Nothing changed in the setup. It happens only when I have few pages in the feeder. Single page goes through.

PLEASE HELP!

[Jay_G24]

Hi @Edward0428

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

How many numbers of pages are you trying to scan?

10MB is considered safe for the maximum size of an email. If you have a large document or there are a lot of pictures, it may be best to scan to the computer first. You will have the ability to reduce the quality (file size) or to use a third-party program to compress or Zip the file. Then you can send the document via email.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Edward0428]

Thank you for the info. The problem is that even three pages san gives me error message

[TEJ1602]

@Edward0428

File size limitation may be dependable on the email that you are using e.g. some email only allows a maximum of 5MB attachments. There isn't an actual page limit. It is really a file size limit. This is like attachment size limits with emails. In general, 10MB is considered safe for the maximum size of an email. If you have a large document or there are a lot of pictures, it may be best to scan to the computer first. You will have the ability to reduce the quality (file size) or to use a third-party program to compress or Zip the file. Then you can send the document via email.

If the issue persists, try to set up a scan to email again.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!