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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-12-2021 08:40 AM

HP Recommended
Product: MFP M776
Operating System: Microsoft Windows 10 (64-bit)

I have installed a new MFP M776 and I'm setting up the scan to folder option.  When I connect to the device from my browser, I have configured a quickset with the computer share name and the credentials needed to save to the share.  It tests out fine.

 

When I walk up to the printer and try to use the scan to folder, I am prompted to enter the username/password for the share.  This info is saved in the quick set in the browser, but when interacting with the device directly, I still have to enter the username and password.

 

What I need is for users to walk up to the device, use the scan to folder and NOT have to enter creds.  I need the creds saved in the device or quick set.

 

For the life of me, I can't seem to figure this one out.

 

Any help would be appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2021 12:03 PM - edited ‎12-12-2021 12:08 PM

HP Recommended

The scan to folder quicksets are pretty straight forward, you should only have to ensure that when you create the quickset you have always use these credentials on the screen where you enter the path and credentials for scanning

 

Repairatrooper_0-1639335595397.png

Also ensure that on the security tab in the EWS, under access control you do not require a login to access scan to folder features. If you have click off guest user access to scan to folder this would trigger a credentials prompt

 

Repairatrooper_1-1639335803762.png

 

One other clarification: when you are trying to scan, you are going to the quickset tab and then selecting the quickset you created and not just clicking on the scan to folder button.

 

Repairatrooper_0-1639336069524.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎12-12-2021 12:03 PM - edited ‎12-12-2021 12:08 PM

HP Recommended

The scan to folder quicksets are pretty straight forward, you should only have to ensure that when you create the quickset you have always use these credentials on the screen where you enter the path and credentials for scanning

 

Repairatrooper_0-1639335595397.png

Also ensure that on the security tab in the EWS, under access control you do not require a login to access scan to folder features. If you have click off guest user access to scan to folder this would trigger a credentials prompt

 

Repairatrooper_1-1639335803762.png

 

One other clarification: when you are trying to scan, you are going to the quickset tab and then selecting the quickset you created and not just clicking on the scan to folder button.

 

Repairatrooper_0-1639336069524.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-12-2021 12:29 PM

HP Recommended

ok, so that pointed me in the direction I needed, but one clarification.  I DO NOT want users prompted for username/password when scanning to folder and I HAVE saved creds for the scan to folder quickset.  

 

in the security tab, under user access control, the part you have circled, do I want a check in there or not?

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‎12-12-2021 12:32 PM

HP Recommended

And on another note, I completed the quickset and then drug it straight to the home screen so my users don't have to hit quick sets and then click scan to folder, they can just hit the quick set right from the home screen.

 

And thank you for your assistance.

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‎12-12-2021 08:00 PM

HP Recommended

Unchecking guest access will actually force users to have to login to the machine itself. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
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