• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-04-2019 06:36 AM

HP Recommended

I figured out the real underlying problem here. With the previous printer firmware that used SMB v1, in order for it to access my "guest ok" share to write to on my Netgear ReadyNAS, I had to set the username to "guest" in the HP printer UI. However, with the new firmware that uses SMB v2, writing to the share fails with these messages after turning up logging on the ReadyNAS side:
check_ntlm_password: Authentication for user [guest] -> [guest] FAILED with error NT_STATUS_NO_SUCH_USER

 

Editing the configuration on the HP UI to leave the username blank allows it to correctly connect as guest, and the ReadyNAS can then be changed to allow SMB versions 2 through 3, disabling 1 again.

-Dan

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.