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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
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‎11-01-2023 10:22 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: macOS 11.0 Big Sur

Loaded the latest update for HP Smart 16.6.1. Now when I try to scan under the tile "Printer Scan" I get an error message stating this printer does not support this feature.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2023 06:30 AM

HP Recommended

That was it, if I go wake the printer up then HP Scan works again. 

Hopefully they fix that bug when they create the next group of bugs, I mean update….

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2 REPLIES 2

‎11-01-2023 10:24 AM

HP Recommended

Apple Image Capture works fine, just HP Smart stopped working properly (again).

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‎11-04-2023 06:30 AM

HP Recommended

That was it, if I go wake the printer up then HP Scan works again. 

Hopefully they fix that bug when they create the next group of bugs, I mean update….

Was this reply helpful? Yes No
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