MFP29 will not scan

[vj000001]

Since the recent Full Webpack updates, my MFP29 will not scan or will not scan multiples pages.  

It will either --

• Complete the scan but will not display any image.
• Complete the scan, show the image but will not scan additonal pages.  The scanner will scan the document's next page but will not display the image.  It will only display the first page.

This problem exists on both Windows 10 and Windows 11 devices.  The MFP29 is attached via USB but the same problem happens when WiFi connected.

At time, the scan app will not see/recognize that the MFP29 is connected and is unable to communicate with it.  Unplugging & replugging the MFP29's USB fixes this problem sometimes.  Power down/up the MFP29 fixes this problem simetimes.  Uninstalling & reinstalling the Full Webpack fixes this prolem sometimes. 

Have uninstalled and reinstalled HP Webpacks many times but the problem persists.

Have installed HP Smart and it has the same scan problem.  

Have used Windows to remove and add the MFP29 but problem persists.

Was able to use Adobe once to scan multiple pages but it would not repeat.

Drivers and firmware are up to date.

Printing to the MFP29 works fine.

Others have reported this problem.

[Hawks_Eye · Accepted solution]

Hi @vj000001 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m sorry you’re running into this scanning issue—it’s frustrating when printing works fine but scanning refuses to cooperate, especially after you’ve already tried reinstalling drivers, reconnecting cables, and even switching between USB and Wi‑Fi. 

Let’s go step by step to refresh the scanner’s communication and restore multi‑page functionality.

 

Step 1: Reset the connection

• Disconnect the USB cable and power off the printer.
• Wait at least 60 seconds.
• Power the printer back on and reconnect the USB cable directly to a port on the computer (avoid hubs or extension cables).
• If using Wi‑Fi, ensure the printer is connected to the same network as the PC and the wireless light is solid.

 

Step 2: Verify Windows Scan settings

• Press Windows key + I > Devices > Printers & scanners.
• Select your MFP29 and choose Manage.
• Click Scanner Properties and confirm the device is listed.
• Run a test scan from here to check if the image displays.

 

Step 3: Use HP Scan Extended

• Download and install the HP Scan Extended utility from HP’s support site.
• This tool often handles multi‑page scans more reliably than the basic app.
• Try scanning a multi‑page PDF to confirm all pages are captured.

 

Step 4: Adjust scan format

• In the HP App, select Scan Settings.
• Choose Save as PDF instead of JPEG.
• Enable Multi‑page PDF option.
• This ensures each page is added sequentially to the same file.

 

Step 5: Update Windows Imaging Components

• Run Windows Update and install any pending optional updates.
• These updates refresh the imaging libraries that the HP App relies on for scanning.

 

Step 6: Test with another application

• Open Windows Fax and Scan (built into Windows).
• Select New Scan and choose your MFP29.
• Try scanning multiple pages to confirm if the issue is limited to the HP App.

Helpful HP Resource

HP Printers - How to Scan

 

Why this helps

• Resetting connections clears communication errors.
• HP Scan Extended provides more robust multi‑page support.
• Saving as PDF ensures pages are combined correctly.
• Windows updates refresh the imaging framework.

Once these steps are complete, your MFP29 should scan reliably and display all pages in sequence.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[vj000001]

Thanks for your long detailed reply.  With the exception of one step, I've already tried all of the steps that you'd provided, as indicated in my original post.  That exception was installing and using HP Extended Scan.  Initially, it did not work. However, I figured out that I had not uninstalled several HP apps (e.g. HP Smart, etc)  that may have conflicted with the HP Extended Scan app.  After doing so and re-booting, HP Extended Scan works.  Scanning using other apps (Adobe, Windows scan) works.

There are minor problems.

1.  If the MFP29 is not already powered on and connected, when booting up my device (laptop or pc), the app will not see it and I will have to reboot.  

2. I could not find the Enable Multi‑page PDF option anywhere.  However, I've been able to scan and save multiple pages using HP Extended Scan.

Using HP Extended Scan in place of the other HP printer/scanner apps is an acceptable workaround.

Thanks for your help.  Happy Holidays!

VJ

[vj000001]

Hello,

Even though I waited several days after installing the HP Scan Extended software before making a reply to make sure there weren't any problems,  the problem re-appeared.  As of today, I cannot scan using my MFP29.  The HP Scan Extended software no longer works. 

Instead of wasting more time trying to figure out what HP's problem is, I've been using Adobe to scan my documents without any problems.  Windows scan also works well but Adobe is more direct.

I plan to uninstall the remaining HP & MFP29 software and just use Windows to drive the MFP29 printer/scanner.

[Hawks_Eye]

Thank you for your thoughtful follow-up and for testing the HP Scan Extended utility so thoroughly. I’m sorry the issue reappeared despite your careful setup—it’s clear you’ve gone above and beyond to troubleshoot this, and your decision to use Adobe and Windows Scan as alternatives is both practical and commendable.

Since the HP Scan Extended tool worked briefly and then failed again, the issue likely stems from a deeper conflict between the Full Webpack components and Windows imaging services. If you’re planning to rely on Windows-native scanning going forward, here’s how to ensure the MFP29 remains accessible and stable:

Steps to stabilize scanning with Windows tools

1. Remove all HP scanning apps and services

• Uninstall HP App, HP Scan Extended, and any remaining HP scan utilities.
• Go to Settings > Apps > Installed Apps and remove anything related to HP scanning.

2. Reinstall only the basic driver

• Visit the official HP support page for your MFP29:
  HP MFP29 Drivers & Software
• Select Windows 11 or Windows 10 as appropriate.
• Download and install only the Basic Driver or Print and Scan Driver without HP software.
• Avoid installing the Full Webpack or HP App.

3. Use Windows Scan or Adobe exclusively

• Open Windows Scan from the Start menu or use Adobe Acrobat for multi-page scans.
• These apps rely on Windows Imaging Acquisition (WIA) and are less prone to HP software conflicts.

4. Keep the printer powered on before booting

• To avoid detection issues, power on the MFP29 before starting your PC.
• This ensures Windows registers the device during startup.

Why this helps

• Removing HP’s layered scan utilities avoids software conflicts.
• The basic driver ensures compatibility with Windows-native scanning tools.
• Adobe and Windows Scan offer reliable multi-page support without relying on HP’s scan stack.

You’ve already shown patience and resourcefulness. By streamlining your setup and using stable alternatives, you’ll avoid further interruptions and keep your workflow smooth. If HP releases a future update that resolves this, you’ll be able to reinstall with confidence—but for now, your current plan is sound.

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye