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- HP Community
- Printers
- Scanning, Faxing, and Copying
- MOBILE FAX ISN'T PERFORMING

Create an account on the HP Community to personalize your profile and ask a question
06-03-2025 09:50 AM
Welcome to the HP English Community --
Sure - the Mobile Fax service might be down -- it happens on occasion.
What? The "fix" is to wait until the service resumes.
What else?
Try Restarting your Printer, router, and device (computer / tablet / phone).
No, we do not have any means of monitoring the Mobile Fax service.
The HP Mobile Fax service is internal to HP --
There is no actual support for "Trial" software.
-- HP Smart – Mobile Fax –
Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11
Not your home site? Click the Flag to change to your region.
Please do read the questions and answers in the FAQ section:
- For example, FAQ > Section What does the Mobile Fax service cost?
- Please review the Terms of Service
- Review HP Privacy Statement
- Below section FAQ > More FAQs
“More FAQs” calls this document - READ
- HP printers - Using Mobile Fax (HP Smart app)
- Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
- Section “What are the Mobile Fax requirements?”
- Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
- HP Mobile Fax - Error Codes Troubleshooting
Video Example
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Real people who own, use, and support HP devices.
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