MY PC IS NOT RECOGNISING THE SCANNER BUT IS PRINTING FINE

[BOGGYBOO]

i'M TRYING TO SCAN A DOCUMENT, IF I TRY DIRECT FROM THE SCANNER IT DOES'NT RECOGNISE THE PC.  IF I SCAN FROM THE PC IT DOSE'NT RECOGNISE THE SCANNER. i CAN PRINT FROM THE PC AND COPY FROM THE PRINTER NOT A PROBLEM. i'V TRIED THE HP SCAN DR. IT SCANS A TEST PAGE WHEN I RUN THAT. I HAVE FOLLOWED ALL STEPS FROM VIRTUAL ASSISTANT. ANY HELP WOULD BE GREAT

[Betty0610 · Accepted solution]

@BOGGYBOO

Welcome to the HP Support Community.

Are you able to scan from the Automatic Document Feeder? Do you get any error messages?

How are your Printer and Computer connected?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!