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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 5660
macOS 10.15 Catalina

I'm able to scan via email but unable to scan when I use the HP Easy Scan application. I've tried to set up the Envy 5660 as a Bonjour printer but my computer will never connect to the printer/scanner. What am I doing wrong? I tried to upgrade to the latest version of HP utility. 

 

I had purchased this printer to use with my old Mac (Late 2011 machine) but I've upgraded to a new 2019 Macbook Pro. 

 

Thanks for your help! 

2 REPLIES 2
HP Recommended

I figured it out! I never downloaded HP Smart. That made all the difference! 

HP Recommended

We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

 

Matheus.H

I work on behalf of HP.
HP Support Community Moderator
I work on behalf of HP.
HP Support Community Moderator
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