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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-07-2020 04:32 PM

HP Recommended
Product: HP Envy 5660
Operating System: macOS 10.15 Catalina

I'm able to scan via email but unable to scan when I use the HP Easy Scan application. I've tried to set up the Envy 5660 as a Bonjour printer but my computer will never connect to the printer/scanner. What am I doing wrong? I tried to upgrade to the latest version of HP utility. 

 

I had purchased this printer to use with my old Mac (Late 2011 machine) but I've upgraded to a new 2019 Macbook Pro. 

 

Thanks for your help! 

Category:
2 REPLIES 2

‎12-07-2020 08:05 PM

HP Recommended

I figured it out! I never downloaded HP Smart. That made all the difference! 

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‎12-08-2020 07:11 AM

HP Recommended

We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

 

Matheus.H

I work on behalf of HP.
HP Support Community Moderator
I work on behalf of HP.
HP Support Community Moderator
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