MacBok Pro/HP Officejet Pro8710

[Teutonicborn]

I installed the latest drivers for my HP Officejet Pro 8710 all-in-one printer on my MacBook Pro laptop that uses the OS X (10.13 High Sierra operating system). The problem? I can send test pages and they print, it recognizes my routers IP address, it will scan, even save an image into this mac laptop. But it will NOT print. In fact no matter what I do the queue states the printer is in "idle" mode. It acts as if it's trying to fax. I've been through the printer utilities and it shows the correct printer. But will do everything else but print. 

I have an Acer laptop with Windows.10 and have had NO trouble bringing up the HP printer program and printing anything I want on the printer.

I have uninstalled the old HP drivers and even installed the latest 5.1 version back into my Mac. Still no luck!

Would appreciate any advice you folks have!

[TEJ1602]

@Teutonicborn, Welcome to HP Support Community!

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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