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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2020 09:33 PM

HP Recommended
Product: laser jet pro mfp m29w

-2017 macbook pro, high Sierra 10.13.6

-had been using the laser jet pro mfp on my windows pc but need to use with MacBook temporarily

-MacBook recognizes printer fine and can print

-does not recognize it as a scanner; trying with HP Easy Scan 

 

TIA for help

 

1 person had the same question
4 REPLIES 4

‎03-13-2020 09:14 AM

HP Recommended

Hi,

Is the printer connected via USB or through the network?



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‎03-14-2020 04:37 PM

HP Recommended

USB

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‎03-14-2020 05:22 PM

HP Recommended

connected through network

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‎03-14-2020 10:49 PM

HP Recommended

Thanks for clarifying.

 

Download and install below firmware update for your printer, when you are done restart your printer:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Consumer/M28-M31_1D/HP_Laserjet_Pro_M28-M31_Multifu...

 

If the scanner not yet appears, restart your Mac and remove the printer from System Preferences > Printers & Scanners, then click the plus sign and select the printer listed as a USB multifunction type.

 

Can you now see the scanner added?



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