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- HP Community
- Printers
- Scanning, Faxing, and Copying
- MacOs Catalina using Easy Scan

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09-12-2019
06:40 AM
- last edited on
02-10-2020
05:52 AM
by
Chao_L
01-28-2020 UPDATE: macOS Catalina 10.15.3 contains the fix for this issue. Once the macOS is updated you can scan from the glass and ADF as normal. See also the recommended solution below.
Hi,
will my old (but still working fine) Scanjet G3310 get a driver which is compatible to MacOs Catalina? Right now (Catalina public beta 7) I only get the message "failed to open a connection to the device" if i want to use HP Easy scan.
As a workaround Vuescan works, but I would prefer to use HP easy scan.
Thanks for some information
Greets
Thomas
Solved! Go to Solution.
Accepted Solutions
09-15-2019
01:13 PM
- last edited on
01-30-2020
03:26 AM
by
WendyS
01-28-2020 UPDATE: macOS Catalina 10.15.3 contains the fix for this issue. Once the macOS is updated you can scan from the glass and ADF as normal.
@Thomylee, Welcome to HP Support Community!
Yes, there should be an HP Easy Scan version released for the new Mac OS.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
09-15-2019
01:13 PM
- last edited on
01-30-2020
03:26 AM
by
WendyS
01-28-2020 UPDATE: macOS Catalina 10.15.3 contains the fix for this issue. Once the macOS is updated you can scan from the glass and ADF as normal.
@Thomylee, Welcome to HP Support Community!
Yes, there should be an HP Easy Scan version released for the new Mac OS.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
10-11-2019 07:47 AM
If you use the Apple Image Capture instead as someone else suggested it works great and I really didn't find it to be an inconvenience. I keep it at my dock and just use it instead. It is found in your applications folder. Open it and click on details and then select how you want it to scan.
10-11-2019 07:49 AM
If you use the Apple Image Capture instead as someone else suggested it works great and I really didn't find it to be an inconvenience. I keep it at my dock and just use it instead. It is found in your applications folder. Open it and click on details and then select how you want it to scan.