Manual 2-side scan won't work

[pullenuk]

Any suggestions anyone? I'm not uninstalling the printer, doing the driver clean up every time I want to do two-sided scanning. That is totally unacceptable.

[ketjow]

THANK YOU !!!

[WFHTREJO2020]

Has anyone heard a solution on this yet... I am having the same problem on my surface laptop... worked one day and then when i tried to use it again it just stopped.

[ketjow]

Hi,

Please try below steps and let me know if that may help to get the problem resolved:

• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• If your PC language is not in english, please change y for the takeown command (the first and last command to its corresponding value for yes, such as j for Dutch or o for French
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

[pullenuk]

We had these steps last time and it fixed the issue.

However it is doing it again, so doing this process everytime it stops working is going to get very annoying very quickly. 

There is something wrong with the HP software and Windows 10 update 2004.