Manual two-sided scan on OfficeJet

[So897987]

The OfficeJet 8012 doesn't have two-sided ADF scan. But its Scan software has the dropdown option "2-sided (manual)".

Does this option actually work, or it's just A LIE?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

It does work!  Assumed you have installed the HP FULL Software solution.

Check out these examples on how to do that and you will see that it will automatically  reorder the pages!

https://www.youtube.com/watch?v=drV-FlTXJMU

https://www.youtube.com/watch?v=gTzpBommcuw

Hope that helps!

[ShlomiL]

If it doesn't work by following the steps suggested by @greenturtle above, please let us know the exact behavior, what steps are taken and what happens in the process, to better understand of any possible cause.

Shlomi

[So897987]

It does not work. It scans one sided then stops and lets me save. Period.

In the meantime ADF scanning broke anyway - it ONLY scans from the glass even after restarting the printer and even reinstalling on BOTH the computers (the printer says "document loaded" so it's not like it doesn't know there's stuff in ADF), so I'm just sending the piece of garbage back.

Thank you for your efforts though.

[ShlomiL]

Wait, please.. I did added my comment for a reason as suspected you will describe above behavior due to an OS update.

Let’s try below steps, I believe this should help:

• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• If your PC language is not in english, please change y for the takeown command (the first and last command to its corresponding value for yes, such as j for Dutch or o for French
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

[So897987]

Thank you but I already sent it back. I'm too old for spending my last days of life fixing HP software installations. Let your software dept test THEMSELVES the OS updates, thank you.