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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I went from an OfficeJet Pro 8600 (that I loved) to an OfficeJet Pro 8710 (which I really hate). In use less than two weeks and I'm getting a message that the memory is full - which I've never heard of. I do not have it save the faxes, only the log. Why would a simple log use all the memory?

 

All I can find in the "support" pages are how to turn off the log. I want a solution that does NOT require turning off the log, I want to know how to prevent this. Since when does a printer do this? And can anybody recommend a printer that isn't such a hassle to use? I've never had anything but HP printers, but there are so many feature changes in the ones they're putting out now, I'm most likely going with another brand. But until I decide on which one, I need to make this one function without constantly having to do something with it. Why can't an all-in-one just do its job without my having to intervene constantly? It wouldn't be as bad if the screen were visible instead of miniature...

1 REPLY 1
HP Recommended

@Mishigoss

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.