Message that HP Digital Imaging Monitor won't launch

[jhigh]

I have an HP OfficeJet 5255 and run Windows 10 on my PC.  When the PC starts up, I get a message that the HP Digital Imaging Monitor won't launch/can't be found.  Is there a driver for this specific program or do I need to simply delete and install the complete printer software?

[A_Gayathri · Accepted solution]

Hi @jhigh,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issues you're experiencing with the HP Digital Imaging Monitor not launching. Here's a guide to help you address this problem:

Step-by-Step Troubleshooting

Restart Your Computer

• Sometimes a simple restart can resolve temporary issues with startup programs.

Update or Reinstall the Printer Software

• The most effective way to resolve issues with HP Digital Imaging Monitor is to update or reinstall the printer software.

Uninstall the existing software:

1. Open the Control Panel on your PC.
2. Go to Programs and Features.
3. Locate the HP OfficeJet 5255 software in the list of installed programs.
4. Select it and click Uninstall. Follow the on-screen instructions to complete the uninstallation.

Download and install the latest software:  Software and Drivers for HP OfficeJet 5255 All-in-One Printer

1. Visit the HP Software and Drivers Download page.
2. Enter your printer model (HP OfficeJet 5255) and select your operating system (Windows 10 64-bit).
3. Download the Full Feature Software and Drivers for your printer.
4. Run the downloaded file and follow the on-screen instructions to install the software.

Check for Windows Updates

• Ensure your Windows 10 operating system is fully updated. Sometimes updates can resolve compatibility issues.
  1. Open Settings.
  2. Go to Update & Security.
  3. Click Check for updates and install any available updates.

Check Startup Programs

• Make sure the HP Digital Imaging Monitor is enabled in your startup programs.
  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Go to the Startup tab.
  3. Ensure the HP Digital Imaging Monitor is enabled. If it’s disabled, right-click on it and select Enable.

Repair the Software Installation

• Sometimes repairing the installation can fix corrupted files.
  1. Open the Control Panel.
  2. Go to Programs and Features.
  3. Find the HP OfficeJet 5255 software in the list.
  4. Right-click on it and select Repair (if available).

Run HP Print and Scan Doctor HP Print and Scan Doctor

• HP provides a diagnostic tool that can help fix printing and scanning issues.
  1. Download and run the HP Print and Scan Doctor.

Check for System File Corruption

• Use the System File Checker tool to repair missing or corrupted system files.
  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and press Enter.
  3. Let the process complete and follow any on-screen instructions.

Refer to this document: HP OfficeJet 5255 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[jhigh]

Thanks, Gaya!  Deleting and reinstalling the printer software fixed the problem.

[A_Gayathri]

HI @jhigh,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support

[jhigh]

I thought I did click the accept solution button when I replied yesterday.  I don't see the option now.  Is there a way I can select that after the fact?