Microsoft Scan app is not able to connect to my printer.

[PB14]

The MS scanner app worked fine several months ago but now I get the message to connect a scanner.  I have an HP PC and Brother MFC-J690DW printer. If I try to scan using the screen on the printer, it also says "no PC found".  I tried downloading another scanning app from the MS store, but it can't find a connection either.   Please help.  Thanks. 

[Dragon-Fur]

@PB14 

Welcome to the HP English Community --

Places to check

• Microsoft -- and / or check your Microsoft Store

   Microsoft Store

  Windows 10 – Windows 11

   Fix problems with apps from Microsoft Store

• Brother printer support -- You are trying to connect a "not-HP" printer >> Brother is more likely to help with any network connection issues or other contributing factors related to the printer.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[PB14]

The actual problem was that I was trying to scan to a .tiff format, which evidently you can't do.  Once I tried the .jpeg format, everything was fine.  

[Dragon-Fur]

@PB14 

Sure - makes sense -- not all apps / software support .tif

Windows Fax and Scan supports .tif format.

Examples -

Fax_and_Scan_Tif_Scan_Set_1

and

Fax_and_Scan_Document_Scan_Set_1

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People who own, use, and support HP devices.

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