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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-26-2024 01:22 PM - edited ‎10-26-2024 01:39 PM

HP Recommended

The MS scanner app worked fine several months ago but now I get the message to connect a scanner.  I have an HP PC and Brother MFC-J690DW printer. If I try to scan using the screen on the printer, it also says "no PC found".  I tried downloading another scanning app from the MS store, but it can't find a connection either.   Please help.  Thanks. 

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3 REPLIES 3

‎10-26-2024 01:28 PM

HP Recommended

@PB14 

 

Welcome to the HP English Community --

 

Places to check

 

  • Microsoft -- and / or check your Microsoft Store

     Microsoft Store

    Windows 10 – Windows 11

     Fix problems with apps from Microsoft Store

     

  • Brother printer support -- You are trying to connect a "not-HP" printer >> Brother is more likely to help with any network connection issues or other contributing factors related to the printer.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

 

Dragon-Fur

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‎10-29-2024 09:55 AM

HP Recommended

The actual problem was that I was trying to scan to a .tiff format, which evidently you can't do.  Once I tried the .jpeg format, everything was fine.  

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‎10-29-2024 10:06 AM

HP Recommended

@PB14 

 

Sure - makes sense -- not all apps / software support .tif

 

Windows Fax and Scan supports .tif format.

 

Examples -

Fax_and_Scan_Tif_Scan_Set_1Fax_and_Scan_Tif_Scan_Set_1

 

and

 

Fax_and_Scan_Document_Scan_Set_1Fax_and_Scan_Document_Scan_Set_1

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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