Missing or Failed Printhead Error Code: Oxc19a0023

[Vinniebuilt]

Missing or Failed Printhead Error Code: Oxc19a0023

[Jeet_singh]

Hi @Vinniebuilt,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are getting an error "0x" message on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I"ll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you try to clean the cartridge contacts as well as the rollers?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue still persists, I would suggest you follow all the steps suggested in the support document for - 'Printheads are Missing or Damaged, Replace the Printhead' Message Displays on the Computer in Window...

If you have followed the steps suggested and still having the issue, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[gs_9]

My HP 6830 printer is displaying a printhead error oxc19a0023. I have followed the instructions to disconnect and reconnect the power cord and hold the on switch for 2 minutes.  It will print one session and when you try a second time, the error message appears............what i am doing wrong?