Missing scan-from-computer app.

[rupasaurus]

When first installed, there was an app on my computer that allowed scanning, viewing of ink levels, etc. of my HP OJP 8620 from the computer console.  After moving to Windows 10 and installing an HP recommended software update, that app is gone.  How do I get it back?

[Dragon-Fur · Accepted solution]

@rupasaurus 

The Full Feature Software is still around - this is the "full service" printer software.

The software is five years old at this writing, but may still be compatible with the latest versions of Windows 10.

Full Feature Software - Driver / Printer Software - Download and Information

HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers

Side Bar

If the software was already removed / loaded (find it in Programs and Features) and

If the printer software is not working,

then

It will likely be necessary to scrub out all traces of the software before installing the fresh copy.

I will post that instruction if asked - the process is not difficult, just several steps.

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This may also be the application to which you refer:

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

NOTE:  Both the HP Smart Application and the Full Feature Software can be installed - they are not competitors.

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Reminder:

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

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Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8620 e-All-in-One Printer series

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[rupasaurus]

Although not quite what I had before, HP Smart for Windows provided the functionality I was looking for.  Thanks!

[Dragon-Fur]

@rupasaurus 

You are welcome.

HP Smart (windows version) is actually pretty nice software.

Happy Scanning / Printing.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology