Mobile Fax will not send

[kessam3]

I am trying to send a Mobile Fax from the HP Smart app. I get the following error after attempting to send:

Something went wrong!

It seems that an error has occurred before the sending process. Please, try to send your fax again.

It does not work at all. I have ensured that I have a proper recipient fax number.

[VikramTheGreat]

Hi @kessam3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error “Something went wrong!” in HP Smart Mobile Fax usually means the app couldn’t start the sending process due to a configuration or connectivity issue. Here’s how you can fix it:

Step 1: Check Mobile Fax Requirements

• Ensure Mobile Fax is enabled in the HP app: 
  • Open HP App → Personalize Tiles → Enable Mobile Fax.
• Confirm you are signed in to your HP account.
• Mobile Fax works only for sending faxes, not receiving, and cannot send to VoIP numbers.

Step 2: Verify Internet Connection

• Make sure your device has a stable internet connection (Wi-Fi or mobile data).
• If using a VPN or firewall, temporarily disable it can block fax transmission.

Step 3: Update HP App

• Go to your app store and update or install from: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Outdated versions often cause this error.

Step 4: Check File Size and Format

• Mobile Fax supports PDF files only, up to 50 pages or 20 MB.
• If your file is too large, split it or compress it before sending.

Step 5: Retry After Clearing Cache

• Close the HP app completely and reopen it.
• If the error persists, remove and re-add your printer in the app.

Step 6: Try Sending Without a Cover Page

• Sometimes cover page templates cause issues. Disable it and retry.

For full instructions and troubleshooting tips, visit HP’s official guide:
👉 HP printers - Using Mobile Fax (HP app) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat