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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-03-2026 08:01 PM

HP Recommended

I can no longer use the mobile fax feature and will like to that issue resolved, but can not find a solution online or through the hp app.

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1 REPLY 1

‎06-05-2026 07:24 AM

HP Recommended

Hi @Cb35igf45g,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

Thank you for reaching out. I'll be glad to help with the Mobile Fax issue. To better understand what's happening, could you please provide a few more details?
 

  • Are you using HP Smart Mobile Fax through the HP Smart app?
  • What exactly happens when you try to send a fax?
    • Does the Mobile Fax option not appear?
    • Do you receive an error message?
    • Does the fax fail to send or remain stuck in a pending state?
  • Are you using the HP Smart app on Windows, macOS, Android, or iPhone/iPad?
  • When did the issue start, and was Mobile Fax working previously?
  • If you see any error codes or messages, please share a screenshot or the exact wording.

Additionally, please let us know the printer model associated with your HP Smart account.
 

Once we have a bit more information about the behavior you're seeing, we can help determine whether this is an app issue, an account-related issue, or a Mobile Fax service issue and guide you through the appropriate troubleshooting steps.

 

Take care and have an amazing day!

I'm an HP Employee.


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