Mobile fax, can't attach files.

[AnastasiyaM]

Hello, 

In Mobile fax, I can't seem to get to attach the files I want to fax. all the icons are unclickable. The rest of the info such as fax from and to are OK.  Same issue from laptop or apple cell phone. 

[curlymami]

Yes I have the same problem. I already tried uninstalling the app, toggling Mobile fax off and then back on. I tried a work around as well such as scanning documents, saving it as a file and then trying to send it through fax but it says “files cannot upload”. I also tried a different device and it didn’t work. 

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Believed that there could be a server maintenance, it should be working now.

Here's a resource on how to use Mobile Fax FYI:

https://www.youtube.com/watch?v=ZhAXw2zvn7o

Hope that helps!