Mobile fax

[raytek]

Mobile fax won't send. I get the following message:

" Something went wrong It seems an error has occurred before sending process. please try to send your fax again."

This has started in January and I cannot get it to work since.    This happens whether I try on my IOS device or my Windows 11 laptop.

[Max3Aj]

@raytek, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing issues with Mobile Fax not sending from both your iOS device and Windows 11 laptop, and you're seeing the error:

"Something went wrong. It seems an error has occurred before sending process. Please try to send your fax again."

Since this issue started in January and persists across devices, here are some steps to help resolve it:

Check HP Smart App Version

Ensure you're using the latest version of the HP Smart app on both your iOS and Windows devices: HP Smart
 

Verify Internet Connection

Mobile Fax requires a stable internet connection. Please ensure:

• Your devices are connected to a reliable Wi-Fi or Ethernet network.
• VPNs or firewalls are not blocking HP Smart services.

Sign Out and Back In

Sometimes, re-authenticating your HP account can help:

• Open HP Smart > Tap your profile icon > Sign out.
• Close the app, reopen it, and sign back in.

Reset Mobile Fax Setup

Try resetting the Mobile Fax feature:

• In HP Smart, go to Mobile Fax > Tap the gear icon (⚙️) > Reset Fax Setup.
• Reconfigure the fax settings and try sending again.

Try Sending a Test Fax

Use HP’s test fax number to verify functionality:

• Send a test fax. Test fax setup with the HP Fax Test Service | HP® Support
• If successful, you’ll receive a return fax within 5–7 minutes.

If the issue persists:

• Try using a different network (e.g., mobile hotspot).
• Uninstall and reinstall the HP Smart app.

You may refer to this document - HP printers and fax machines - Resolve fax problems | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support