Multi-Document Feeder

[rockn1]

When I use my multi-document feeder on 8.5 x 11 paper it works fine. One of the paper size options is 8.5 x 14 which is legal paper. When I try and scan a document of that size, I set it to document feeder but  it goes to the scan glass. You would think since it's one of the paper size options it should work. The scan glass is too small so I have no choice. I've tried resetting, reloaded drivers, and software. Including HP Smart. Does the same thing after all the software updates. It says my firmware is up to date so it would not let me reflash it. Is there is a way to force it to  reflash or is this a bug in their software? I have a HP Smart Tank 7602

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

When using the HP Smart on the Computer, ensure the settings are as follows (Document Feeder and Legal Size) after selecting Scan:

The final output:

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjf3_VtXys78mB2XnQr3elW

Hope that helps!

[rockn1]

Thank you.  I tried what you said and it worked. I could of sworn I did what you suggested already. I'm just glad I got it to scan 11.5 x 14 with the feeder. Thanks again!!

[rockn1]

I meant 8.5 x 14 paper

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!