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‎07-16-2024 10:41 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

On my HP OfficeJet Pro6978 which is a print, scan, fax, copy and web.  This is only for my personal use, which doesn't get used to often at all. My warranty expired in 2019. 

I only ever scan, copy or print from this printer.  

I have noticed in recent months that there are now 3 options of each which are showing under my "scan" option.  

Scan to desktop

Print to desktop

E-mail to desktop

Fax to desktop

Scan for OCR to desktop.

In recent months I have found that the 1st and 3rd options of each do not work. Today I had to print out, sign and send paperwork back. But none of the scan options would work this time.  

 

Has anyone had similar issues with multiple of the same options showing on on their printer screen on the physical printer itself?  Especially, has anyone had issues with none of the options now working? 

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