My 5740 fax message is that the Fax Log is Full! How do I clear my Fax Log??

[DeloresD]

I need someone that can help me to clear my Fax Log, which I can't find, as it's refusing to allow me to send or receive faxes! Hopefully someone can help ASAP! 

[TEJ1602]

@DeloresD, Welcome to HP Support Community!

Going through your post, I see that you are looking to clear the fax memory. Try to use the printer EWS page and see if that helps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Navigate to Fax and then look for fax logs and clear the same.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DeloresD]

I tried that, as I saw that from another solution from another model #, just incase it worked! Turns out it didn't work! So Sorry I didn't answer before, but I didn't see any response for a couple of days. This is the 1st time I was able to get back to you!! 
I do hope you have another solution to getting to this! I've had this printer for about 5 years & never had this issue!!
Hope to hear from you SOON!!

Delores

[TEJ1602]

@DeloresD

Thanks for replying!

You can rerun the fax setup wizard and see if that helps.

Keep me posted.

[DeloresD]

I did try the Fax Set up Wizard, but that didn't help! So I came back to your suggestion above. I found out the IP address I used before was the wrong one, so I tried again, but instead of getting the EWS page, I got this:
https://search.**bleep**/yhs/search?hspart=iba&hsimp=yhs-syn&type=asbw_8063_CHW_US_tid22015&p=10.0.0...

I have NO IDEA what to do!! 

I redid the IP address again & I got the EWS page, but when I click the Fax tab, this is what I get:
"Your connection is not private

Attackers might be trying to steal your information from 10.0.0.2 (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID

To get Chrome’s highest level of security, turn on enhanced protection"

I guess I'm Stuck!! What should I do??

Delores

[TEJ1602 · Accepted solution]

@DeloresD

This requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DeloresD]

Actually, I didn't need to HP Support ! I just turned my Firewall & my Chrome Enhance security off! Ignored the messages of going into unsecured pages. Found the Log & deleted ALL Contents!! Thanks for helping!!

Delores