My 9120b does not "scan to e-mail".

[JP24o]

I just installed my HP 9120b and attached it to my network via ethernet cable.. The printing functions normally. However "scan to e-mail" does not work. I can start up the scan to e-mail, select an e-mail address, but the scan does not arrive in my or any e-mail box. Does anyone know what is wrong?

[Hawks_Eye]

Hi @JP24o 

Thanks for posting your query! We're here to help you get back up and running.

I understand the scan to email feature is not working.

Please try the steps and let me know how it goes.

1. Check Internet Connection

• Ensure the printer is connected to the internet via Wi-Fi or Ethernet.
• If using Wi-Fi, restart the router and reconnect the printer.

2. Enable Web Services

• On your printer's control panel, go to Settings > Web Services.
• If Web Services is off, turn it on and enable Scan to Email.

3. Verify SMTP Settings

• Go to the printer’s Embedded Web Server (EWS) by typing the printer's IP address into a web browser.
• Navigate to Scan > Scan to Email > Outgoing Email Profiles.
• Make sure SMTP server settings (e.g., Gmail, Outlook) are correctly entered:
  • Gmail: SMTP Server – smtp.gmail.com, Port – 465 (SSL) or 587 (TLS)
  • Outlook: SMTP Server – smtp.office365.com, Port – 587 (TLS)
  • Enable authentication and enter your email credentials.

4. Check Firewall & Security Settings

• Ensure your firewall or antivirus is not blocking the printer's email function.
• If using a company network, check with IT support about SMTP restrictions.

5. Update Printer Firmware

• Visit HP Support and check if there's a firmware update available for your printer.
• Install the latest updates and restart the printer.

6. Reset the Printer

• Power off the printer, unplug it for 60 seconds, then plug it back in.
• Try scanning to email again.

7. Test with HP Smart App

• Install the HP Smart app on your PC or mobile.
• Use it to scan and email the document as a workaround.

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Take care, and have an amazing day! 

Regards, 

Hawks_Eye