My Deskjet3755 will print, but not scan

[Jujukitty]

I just bought the Deskjet3755.  I have no problem printing, but it will not scan.  I get an error message from the HP Smart App saying it cannot scan from this printer. no scanner detected or its not compatible.  I already returned a new Epson printer because it wouldn't work, now have this issue.

[Anand_Andy]

Hi @Jujukitty,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet 3755. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• How is the printer connected to your device?
• Are you able to make a copy?
• Which application are you using to scan from the device?
• What operating system is running on your device?
• Which device are you using?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

1. Uninstall HP Smart - Restart the PC
2. Update your operating system
3. Now install HP Smart again and then try to make a scan.

Hope this helps! Keep me posted. 

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