My Device HP LaserJet MFP M234dwe Printer will not scan

[bsbeams]

Any ideas? It will make a copy and prints fine. JUST WILL NOT SCAN?

[Nal_NR]

Hi @bsbeams,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the scanning. '

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Scan using the printer device driver

Try scanning from the printer driver if scanning from HP Smart or other apps does not work.

Make sure the printer is on and ready, and then load your original into the scanner.

In Windows, search Control Panel, and then open Control Panel.

Click Devices and Printers.

Find your printer in the list of devices and make sure it is online (a green circle with a check overlays its icon).

Right-click the printer driver and select Start scan.

Make any desired changes, and then click Preview.

Adjust the area you want to scan by dragging the boundary lines to surround the image you want to save, and then click Scan.

After the item is scanned, click Next, enter the name of the scanned image, and then click Import.

By default, scanned files are saved to your Pictures folder in a folder named by date and the name of your scan.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.