My Edit page is no longer working. The scan loads and when I go to edit the edit page stays blank

[glmiller5000]

All of a sudden my Office Jet Pro will not edit my scans.

I always hit the printer/scanner icon on my task bar and hit scan.

It pulls the picture in.

After the picture is loaded I eminently go to the edit page and edit my work.  

Now all of a sudden my edit page no longer works.  

It just stays as a blank edit page.  

I have uninstalled and reinstalled shut off and rebooted. 

Nothing is helping.

[praveen196]

@glmiller5000 Welcome to HP Community!

I understand that the Edit page is no longer working. The scan loads and when I go to edit the edit page stays blank.

Please let us know which application you are using for the scan.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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