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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-02-2018 09:34 AM

HP Recommended
Product: Envy 5540 printer
Operating System: Microsoft Windows 10 (64-bit)

I have tried the Scan Doctor site but it only reported a Paper Jam error . There is no paper jam it print Ok from the computer but will not copy , it just produces many long thin lines top to bottom.( I checked the paper path for debris as suggested by Scan Doctor but nothing there.)

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2018 11:10 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I believe the best option will be to contact a repair centre.This might be a hardware problem on the printer.Hope that this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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3 REPLIES 3

‎12-02-2018 09:59 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I would un install the driver and re install the latest driver and firmware for the printer and then retry.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎12-03-2018 04:18 AM

HP Recommended

Sorry , did as you suggested but still same problem. Tried copying with USB plug out - still no go. Should I ring HP Support?

Was this reply helpful? Yes No

‎12-03-2018 11:10 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I believe the best option will be to contact a repair centre.This might be a hardware problem on the printer.Hope that this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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