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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-02-2018 09:34 AM

HP Recommended
Product: Envy 5540 printer
Operating System: Microsoft Windows 10 (64-bit)

I have tried the Scan Doctor site but it only reported a Paper Jam error . There is no paper jam it print Ok from the computer but will not copy , it just produces many long thin lines top to bottom.( I checked the paper path for debris as suggested by Scan Doctor but nothing there.)

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2018 11:10 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I believe the best option will be to contact a repair centre.This might be a hardware problem on the printer.Hope that this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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3 REPLIES 3

‎12-02-2018 09:59 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I would un install the driver and re install the latest driver and firmware for the printer and then retry.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎12-03-2018 04:18 AM

HP Recommended

Sorry , did as you suggested but still same problem. Tried copying with USB plug out - still no go. Should I ring HP Support?

Was this reply helpful? Yes No

‎12-03-2018 11:10 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I believe the best option will be to contact a repair centre.This might be a hardware problem on the printer.Hope that this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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