My HP 5530 Envy has always scanned to email

[bmw506]

Printer has always scanned to email. Now it returns an error message A problem connecting to the server. I am on wireless Spectrum WIFI.

[Garp_senchau]

@bmw506 
welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

(A ‘problem connecting to the server’? Sounds like your printer is taking a coffee break without permission. Let’s bring it back to work with some troubleshooting 😎)

Check Internet & Network Connection

• Ensure your HP ENVY 5530 is connected to the correct Wi-Fi network (Spectrum).
• Restart your router and printer to refresh the connection.
• Run a network test from the printer:
  • On the printer’s control panel, go to Setup > Network > Run Wireless Test and check for issues.

2. Verify Web Services & HP ePrint

• On the printer’s control panel, tap Web Services or HP ePrint.
• If Web Services is disabled, turn it on.
• If enabled, turn it off and back on to refresh the connection.
• Ensure your printer has an active HP ePrint email address (check via HP Smart or the HP website).

3. Check HP’s Scan to Email Configuration

• Open the Embedded Web Server (EWS):
  • Find your printer’s IP address on the printer screen under Wireless Settings.
  • Enter the IP address in a web browser.
  • Navigate to Scan > Scan to Email and ensure it’s correctly configured.

4. Update Printer Firmware

• Go to Setup > Printer Update on the printer screen and check for available updates.
• Alternatively, download updates from HP Support.

5. Reconfigure Scan to Email

• Remove the current email profile and set it up again via the printer’s control panel:
  • Navigate to Scan > Email Setup > Outgoing Email Profiles.
  • Delete the existing profile and re-add it with the correct SMTP settings.
  • If using Gmail, Yahoo, or Outlook, ensure App Passwords or less secure apps are enabled (some email providers block unauthorized access).

6. Check HP Servers & Spectrum ISP Restrictions

• Visit HP’s ePrint Service Status page to check for server outages.
• Contact Spectrum to ensure they’re not blocking HP’s email servers.

7. Perform a Printer Reset

• If all else fails, restore the printer to factory settings:
  • Go to Setup > Printer Maintenance > Restore Defaults and restart the printer.
  • Reconnect to Wi-Fi and reconfigure Scan to Email.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day.

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Regards,

[bmw506]

Is the HP Smart App a mandatory app for scanning, printing, etc? 

Thanks for your help. The printer is scanning.

[Garp_senchau]

@bmw506, 

You're welcome! I'm happy to hear your printer is scanning.

While the HP Smart App isn't absolutely necessary, it can be really helpful for managing your HP printer, especially for tasks like scanning, printing, and maintenance. It simplifies things like setting up wireless printing, monitoring ink levels, and checking printer status, all from your phone or computer 😀.

That said, if you prefer not to use the app, you can still scan and print using other methods, like directly from the printer’s control panel or with different software. However, the HP Smart App definitely adds more convenience and extra features if you're looking for an easier way to manage everything.

Feel free to reach out anytime if you need any further assistance. Wishing you many more hassle-free tech moments! 🚀

Take care and have a good day 😇.

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an Accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

Regards,