My HP 7520 Scanner all of a sudden can't communicate with my Lenovo. The printer does work.

[Betancourt3]

Why is my HP 7520 All in one printer not being able to scan anymore to my computer?  The 15" laptop is a Lenovo.  I've always been able to scan through wireless.

[VikramTheGreat]

Hi @Betancourt3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Photosmart 7520 e-All-in-One Printer has suddenly stopped scanning to your Lenovo 15" laptop over Wi-Fi, even though it used to work, let’s gently walk through the steps to bring that functionality back.

Why It Might Not Be Scanning

This issue can be caused by:

• A broken wireless connection between the printer and laptop.
• A missing or outdated driver after a Windows update.
• The HP scanning software is not launching or communicating properly.
• The printer is not being set as the default scanning device.

Step-by-Step Fix

1. Check Wireless Connection

• Make sure your printer is connected to the same Wi-Fi network as your Lenovo laptop.
• Look for a solid blue light on the printer if it’s off or blinking, reconnect it: 
  • On the printer’s touchscreen, go to Setup > Wireless Settings > Wireless Setup Wizard.

2. Reinstall HP Software and Drivers

Sometimes a fresh install helps: 👉 HP Photosmart 7520 e-All-in-One Printer - Troubleshooting | HP® Support

• Download the full feature software package for your printer.
• Install it and restart your laptop.

3. Try Scanning from the HP App

• Download the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Add your printer and use the Scan tile to test scanning.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat