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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Microsoft Windows 11

My HP 7720 Scanner applies a black line down the page of any scanned documents, how do I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HI,

 

clean all glass surfaces,

scanner clean both glasses - 2023-07-26 20 31 32.png

Also use a magnifying glass, as sometimes the dirt particles cannot be seen with the naked eye.

 

Hope this helps.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 REPLY 1
HP Recommended

HI,

 

clean all glass surfaces,

scanner clean both glasses - 2023-07-26 20 31 32.png

Also use a magnifying glass, as sometimes the dirt particles cannot be seen with the naked eye.

 

Hope this helps.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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