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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-29-2024 08:54 PM - last edited on ‎11-30-2024 08:17 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8139e All-in-One Printer

HP 8310e all in one doesn't scan.

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1 REPLY 1

‎11-29-2024 10:17 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Download HP Smart app, setup and connect printer to the network.  Then use HP Smart app to Scan.

 

These examples will be useful:

 

Unbox and setup

https://www.youtube.com/watch?v=nZM39cWeG0c

 

Scan to USB thumbdrive

https://www.youtube.com/watch?v=0MLpsVSZ-1c

 

Scan to Email

https://www.youtube.com/watch?v=zSixRVsmoY8

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP OfficeJet Pro 8120 | 8130 | 9120 | 9130 AiO Printer series : How to setup & use Scan to Email
HP OfficeJet Pro 8120 | 8130 | 9120 | 9130 AiO Printer series : How to setup & use Scan to Email
youtube.com/watch?v=nZM39cWeG0c
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Setup & Use "Scan to Email" for ...
HP OfficeJet Pro 8120e 8135e Printer: Unbox Connect to network Install inks & Print,Install HP Smart
HP OfficeJet Pro 8120e 8135e Printer: Unbox Connect to network Install inks & Print,Install HP Smart
youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfV...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This is the Unboxing & Setup of the HP OfficeJet Pro 8135e ...
HP OfficeJet Pro 8135e | 8139e | 9125e | 9135e Printer : How to Scan to USB thumbdrive
HP OfficeJet Pro 8135e | 8139e | 9125e | 9135e Printer : How to Scan to USB thumbdrive
youtube.com/watch?v=zSixRVsmoY8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Scan to USB on the HP OfficeJet ...
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