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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-07-2020 01:00 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

My HP 9015 scans my documents now as READ ONLY and I can't save them to my computer.

1 REPLY 1

‎01-10-2020 03:14 AM

HP Recommended

@plsherman, Welcome to HP Support Community!

 

I understand you have issues with scanning from the printer and saving it. To provide you with an accurate solution, I'd like to know the following-

 

Are you using the HP Smart App or the HP Scan application?

Which format are you trying to save the scans as?

 

Meanwhile, refer to the document HP Printers - How to Scan (Windows)  to learn about the different scanning methods.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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