My HP Desktop doesn't see my HP Office Jet 4650 to scan even though it prints

[GARY29CT]

My PC doesn't "see" the HP 4650 when scanning BUT it does when printing, ALSO it did see the scanner when I did an alignment

[zoey7886]

@GARY29CT, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Connectivity for HP OfficeJet 4650! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It's unusual for your HP OfficeJet 4650 to print successfully but not be recognized for scanning purposes. Here are some steps that may help resolve this issue:

Check Connections:

• Ensure that the printer and computer are both connected to the same network if using Wi-Fi. If using a USB connection, make sure the cable is securely connected.

Restart Devices:

• Power off the printer and computer. Wait a few moments, then power them back on to refresh the connection.

Update Software and Drivers:

• Ensure that the printer drivers and software are up to date. You can check for the latest versions on the HP Support website.

Set the Scanner as Default:

• Open the control panel on your computer, navigate to "Devices and Printers," and ensure your HP OfficeJet 4650 is set as the default scanner.

Reinstall Printer Software:

• Uninstall the current printer software from your computer. Restart the computer, then reinstall the latest version of the HP printer software available on the HP website.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,