My HP Envy 5030 prints but does not scan any more.

[jpmaryse]

My Envy 5030 does not scan any more though it still prints. After many attempts to scan, I get the same error message : Scanning is currently unavailable. I tried restarting and refreshing software but to no avail. Could anyone help ? Thanks.

[sandytechy20]

@jpmaryse

Welcome to the HP support community.

I understand that you are unable to scan, I am glad to assist you.

Did you make a copy and check if that works fine?

If it copies, follow these steps:-

Run the Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
• After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan. If the error persists, continue to the next step.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Zechariah74]

Hi, don't worry. Some time this type of issue occurred. Just update your printer driver it will be fixed. As we were facing this issue in the printer which we are using in best Offset smoker under $500. And that shows this issue in every month. But when we update our printer driver the issue get fixed.