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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-05-2021 07:30 AM

HP Recommended
Product: HP Laser MFP138fnw
Operating System: Microsoft Windows 10 (64-bit)

While installing Software, message reads " Printer not found"

Category:
1 REPLY 1

‎02-09-2021 05:28 AM - edited ‎02-09-2021 05:28 AM

HP Recommended

@P63

 

Welcome to HP Support Community


I would like to help

 

Please perform a Printer reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Next try making a Photocopy and let me know if that works

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issues

KrazyToad
I Am An HP Employee

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