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‎09-09-2023 05:07 PM

HP Recommended
Operating System: Other

My HP OfficeJet 4650 is showing a "close paper tray" error but the drawer is closed. What dod I do?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2023 08:28 AM

HP Recommended

@sprice57952 

 

Welcome to the HP support community.

 

I understand that you are getting close paper tray error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-12-2023 08:28 AM

HP Recommended

@sprice57952 

 

Welcome to the HP support community.

 

I understand that you are getting close paper tray error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Tags (1)
2 people found this reply helpful
Was this reply helpful? Yes No
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