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‎11-25-2021 10:36 AM

HP Recommended
Product: HP OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

When I launch my HP Smart App, a blank dialogue appears then disappears.  Is there a fix?

5 people had the same question
3 REPLIES 3

‎11-28-2021 06:56 AM

HP Recommended

@gjm11, Welcome to the HP Support Community! I’m here to help.

 

I understand the HP Smart app is not working. Have you tried reinstalling the app?

Uninstall it and download the latest version from the Microsoft Store.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-18-2021 07:32 PM

HP Recommended

Didn't help me

I get a message saying the ap is already installed.

I am unable to uninstall it for some reason & cannot get the additional drives installed as recommended by the Doctor

Please help

Was this reply helpful? Yes No

‎12-19-2021 03:31 AM

HP Recommended

@Keno5

 

On what device are you trying to use the HP Smart app?

What model printer are you using?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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